Support Operation Management

• Control and manage operation and activity of FO, HK&L and PSE Welcome Center.
• Manage Hotel room, guest house check-in, occupancy, check-out, bill settlements with Guests and control cleanliness, public areas and restaurants
• Ensure quality of service
• Manage airport pick up/drop off information (upon request)
• Control financial for hotel, guest house and laundry services
• Deals with guest issues regarding complaints of the hotel rooms, guest house & laundry
• Prepares and distributes daily rooms & laundry reports
• Control and follow up guest’s survey

Support Academic management

• Ensure the quality teaching of teacher
• Manage academic support material (lab, syllabus, internship and apprenticeship logbook,…)
• Manage Academic tasks on Front Office and Housekeeping & laundry training program
• Manage and oversee Teacher Training pedagogy  for Front Office and Housekeeping and Laundry Instructors, including classroom observation and classroom management 
• Conduct and/or recommend technical training for front office and housekeeping and laundry instructors
• Oversee Front Office and HK&L Operations (Internal/External Practice and Internship/Apprenticeship)
• Comply with the Teachers Code of Ethics
• Other duties as assigned by Dean and Operations Manager

Support administration 

• Budget planning and control budget expense for Room Division (FO-HK&L)
• Manage administrative tasks (subordinate and students)
• Facilitate HR process with new employee for both departments (interview, update status, background record, update JD, appraisal interview, finalize the objective)
• Update and follow up the revenue report
• Manage guest services including feedback